Privacy Policy

Last updated: 06-30-2025

1. Introduction

Maison Latina Propre is committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and the Swiss Federal Data Protection Act (FADP). This policy explains in detail our practices regarding the collection, processing and protection of your information.

Data controller: Maison Latina Propre, represented by its management. For any questions regarding this policy, please use the contact details provided in section 11.

2. Data collected

We may collect and process the following categories of data:

  • Identity data: Full name, title, date of birth
  • Contact details: Postal address, email, phone number
  • Service data: Cleaning address, specific preferences, special instructions
  • Financial data: Billing information, payment history
  • Technical data: IP address, browser type, connection data (via cookies)
  • Communication data: Exchange history, support requests

3. Collection methods

Your data is collected through various means:

Online forms

Contact forms, booking forms and quote request forms on our website

Direct communications

Exchanges by email, phone, instant messaging or social networks

Automatic technologies

Cookies and analytics tools when you browse our site (with consent)

Third-party sources

Partner booking platforms (where applicable, with explicit mention)

4. Legal bases and purposes of processing

Each data processing is based on a defined legal basis:

Purpose Legal basis Data categories
Performance of service contracts Contractual necessity Identity, contact details, service data
Billing and accounting Legal obligation Financial data, contact details
Customer service and support Legitimate interest Communication data, history
Website improvement Consent (cookies) Technical data
Direct marketing Explicit consent Contact details, preferences

5. Data sharing

Your data is processed internally by our authorized staff. We may share it with:

  • Technical providers: Web host, management software publisher (under GDPR-compliant subcontracting agreement)
  • Legal authorities: Only in case of legal obligation (e.g. court order)
  • Payment partner: For secure transaction processing (limited to necessary data)

International transfers: Your data is mainly processed in Switzerland/EU. In case of transfer outside these zones, we guarantee adequate protections via standard contractual clauses.

6. Retention period

We apply a strict limited retention policy:

5 years
After last interaction for active client data (standard duration)
10 years
For accounting documents (Swiss legal obligation)
12 months
For prospect data without contract conclusion
6 months
For access logs and technical data (anonymized afterwards)

After these periods, data is either anonymized (for statistical use) or permanently deleted.

7. Data security

We implement robust technical and organizational measures:

Encryption

SSL/TLS for transmissions, backup encryption

Access control

Strong authentication, granular permissions

Backups

Regular and secure backup plan

Contractual commitments

Confidentiality clauses with all providers

In case of a data breach likely to create a risk for your rights, we commit to notify the competent protection authority (Federal Data Protection and Information Commissioner in Switzerland) and affected individuals within legal deadlines.

8. Your rights

In accordance with legislation, you have the following rights:

Right of access: Obtain confirmation of processing and copy of data
Right to rectification: Have inaccurate data corrected
Right to erasure: Request deletion under certain conditions
Right to restriction: Temporarily restrict processing
Right to portability: Receive your data in structured format
Right to object: Object to processing for legitimate reasons
Right to lodge a complaint: Contact the competent supervisory authority

To exercise these rights, send a written request accompanied by a copy of ID to our contact details. We will respond within a maximum of one month (extendable to two months for complex requests).

9. Cookies and trackers

Our site uses different types of cookies:

Essential cookies

Necessary for operation (e.g. user session). Placed without consent.

Analytics cookies

Audience measurement (Google Analytics). Require your consent.

Preference cookies

Remembering choices (e.g. language). Require your consent.

You can manage your preferences via our cookie settings module or directly in your browser. Refusing non-essential cookies does not affect access to services.

10. Policy changes

This policy may be updated to reflect legal developments or our practices. Major changes will be notified by email (for active clients) or by a visible notice on our site. We keep version history upon request.

Versioning: This policy replaces any previous version and applies from its publication date indicated in the header.

11. Contact and Data Protection Officer

For any questions regarding data protection:

Data Protection Officer

Responsible for regulatory compliance

Contact by email
Customer service

For general inquiries

Write to us
Supervisory authority

Federal Data Protection and Information Commissioner (Switzerland)

Official website
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